Driver Xerox Workcentre 6015 Mac
Update Note December 10, 2015: Mac OS X 10.11 El Capitan is now available. As many of you know El Capitan is the new Operating system (OS) for the Apple MacIntosh.
With the release of this new OS last week some of you have found that your are not working. Many of you have not had an issue. It really does come down to the model of Xerox printer you have. If you search for the driver on the for your machine you can navigate to the Drivers & Downloads tab and select the OS drop down. If Mac 10.11 El Capitan is listed then the driver that will work with the operating system is already available.
See the list below of the models that currently have drivers for Mac OS 10.11 El Capitan. If you do not see a listing for Mac 10.11 the driver has not been released or will not be available depending on the machine. Now if a driver is not available yet or you are getting an error such as “filter Failed” when trying to use the Mac 10.10 driver it is because of a change Apple made in the OS. They added a security feature called System Integrity Protection (SIP) or “rootless” mode.
You can read more about SIP and possible workarounds to get your printer up and running by checking out the. This includes a workaround for adding the Xerox driver for Mac 10.10 Yosimite to a machine running Mac 10.11 El Capitan. The same workaround may work for other Xerox printer models. Please be aware that we cannot recommend this process and have not tested the process but we wanted to make you aware of it as it has helped some users.
Please make sure to follow the instructions to turn the SIP back on after installing the driver. SIP and the Xerox driver are reported to work fine together once the driver is installed. We hope this helps some of you and remember to continue to check for the updated driver on the support site for your machine.
We will keep you updated as drivers are available and once the compatibility document is posted. We appreciate your patience. Hi Steven, Thanks for reading the At Your Service blog. I understand your frustration. If the workaround provided in this blog post did not help your situation please consider contacting your to see if there is anything else you can try.
Also please be aware that Xerox is not the only printers having issues with the El Capitan OS. If you are dissatisfied please contact the place you purchased the printer and see if you can return or trade it for a model with El Capitan drivers since it is less than a month old. Thanks, CherylO-Xerox.
This is incredible. I cannot believe it. There is no Mac El Capitan OS driver for the Workcenter 6015. The reseller, like best buy are saying, ask Xerox, and xerox is pointing you to this workaround: with 24 steps with some requiring pretty deep knowledge to not screw the machine completely.
And these 24 steps “may” work depending on your machine, OS, and app configurations, better play the lottery. Come-on, you can spend few hours of your driver engineers to port the current Yosemite driver you have to El Capitan. This behaviour is just unacceptable. How big corp can think they can still act this way with consumer. In today transparent market the dinosaurs will disappear.
I definitely won’t recommend any xerox product to any one, and will never buy a xerox product again. Cheers, Unhappy, the whole family cannot print anymore. I just made my 6015 print again, and for those that think it was difficult: it was not. The above procedure worked but in fact it is only a few steps that are important. Delete printer from your Printers and Scanners 2. Download latest drivers from XEROX which is the Yosemite version 3.
Shot down Mac and start-up again holding the CMD with the R when you hold the power on buttone and wait (few minutes) until the special screen opens. And select Terminal from the drop down menu. Type: csrutil disable; reboot 5. The MAc reboots and when it’s up and running you can install the downloaded drivers and add the printer again to your Printers & Scanners. The printer will be working now. Since you have disabled csrutil you can better enable it again by following the same procedure of shutting down holding the keys and go to the terminal again to type: csrutil enable; reboot 7.
Hi Marco, Thanks for reading the At Your Service blog and the comments. Thanks for your comment for Stefan. Please take a look again at the steps Stefan provided the next to the last step has you turn the csrutil back on. Here is the step: “6.
Since you have disabled csrutil you can better enable it again by following the same procedure of shutting down holding the keys and go to the terminal again to type: csrutil enable; reboot” I hope that helps and we also thank Stefan for sharing his process. Thanks, CherylO-Xerox. Dear Cheryl, You are doing a great job in responding to people in this thread, most companies wouldn’t be so diligent. However your company seems to be letting you down by restricting what you can say. The compatibility document is helpful in that it reassures 6015 owners that a 10.11 update is planned. Prior to that document (& still to a degree) Xerox was just making customers anxious by giving so little information. It’s a waste of your time and bad for customer relations.
Please seriously consider posting relevant information directly on the drivers page of every model (whether work is in planned, in progress, or never going to happen) and then offering users to submit their email addresses to a news bulletin service specific to their model. Asking users to constantly refresh a page while proving no eta is quickly going to drive them to competitors. The work around worked for me, although it’s very frustrating to have to go through this process rather than have a driver ready to go. I have a Docuprint CM215 fw that’s less than one year old and it doesn’t even have a driver for El Capitan. Xerox’s answer seems to be to keep checking the supported driver page. How long do you expect people to keep checking back. Not good enough.
I’m grateful that a work around has been provided and that someone ( a real person) is responding to peoples comments but you can sense the frustration and rage in some of the previous comments. No real answers are being provided. Not having an ETA on available drivers is not very helpful. Why didn’t Xerox see this coming? Why is it taking so long? Who’s fault is it anyway Apple’s, Xerox’s? Is this going to happen everytime there’s an OS update?
Hi Cheryl, I have a Mac with OS X 10.11 and a WorkCentre 7525. It is a work printer that requires accounting id’s to be entered. I’ve downloaded the new drivers and entered the proper id’s, but only get the print page error “job deleted because of invalid accounting id’s”. In the past I was able to install an older driver version and still print, but I can’t even install the 10.7 version. This seems to have always been an issue for Xerox, so I’m curious why it still takes so long for to catch up with Apples new versions??
If I had some control over the printers we used I would have long left to another print company, but since it is company driven I don’t have much choice. It is absolutely incredible how Xerox is consistently commenting with political crap, and no straight answers. Cheryl, when people ask ‘will there be a driver’, answering with ‘no ETA yet’ is simply bullshitting and being ignorant. Pissing people off much worse than being honest and telling them ‘no, we won’t, good luck finding a decent company that does support its customers’.
Or, if Xerox has a heart, ‘yes, we are working on it’, or something along that line. Now you deliberately keep people in the dark to keep selling supplies for a while and then disappointing them in a much deeper way. It is clear that there is only one goal in mind: keep people from moving to a competitor the continue selling supplies. What an enormous display of greed and ignorance. It is pathetic that you write instructions to get a device to work again with the following notice: Please be aware that we cannot recommend this process and have not tested the process but we wanted to make you aware of it as it has helped some users. You can’t be serious right?
How can you do this without clearly stating that the RIGHT solution will be made available at some point. So, will there be a driver that is compatible or not.
It is a simple yes or no answer, no bullshitting about ETA’s. I don’t care for an ETA (yet). I share the same concerns re: driver for the Workcentre 6015.
I bought this printer around the time I bought my Mac with Yosemite. To my dismay I discovered that I could not use the printer for another 6 months until the driver came out, and that turned into 7 months. When getting the printer set up for Yosemite, I discovered from Xerox Tech Support that my printer would not support the scan to email feature,due to my provider’s security settings or whatever. But, I would be able to scan directly to the Mac so that was OKish. This took many many calls with hours on hold and/or with support people. Then in the midst of all of this the Xerox support person asked me if I was looking forward to the El Capitain upgrade. So a couple of weeks after, when I was offered the upgrade on my Mac, I naively proceeded to upgrade to El Capitain.
To my horror, a week or so later when I went to print IMPORTANT documents, I could not and it took several calls to figure out why. Without a timeframe for the driver, I do not have the information I need to decide whether to keep my Workcentre or upgrade. We need easier more accessible links to the list of printers which now support El Capitain. We need more tech support people and extended hours of support so it does not take hours to get through, and most of us work full time ourselves so need after hours support. We an estimate for how long it will take, to make the very costly decisions on what we will do about keeping or upgrading our printers. We need the ability to print and scan.
This is not recreational, it is important business. WHAT TIME FRAME ARE WE LOOKING AT FOR THE DRIVER FOR WORKCENTRE 6015? Hi Cheryl, I see that you answer politely apologizing for the inconvenience caused by missing drivers for Xerox6015. Stefan has found the solution, just follow his instructions everything is back to work. So I wonder: why do not you spread this solution so that it is easy to find? I took a long time to light all the comments before coming to Stefan! Below the steps: 1.
Download from Xerox the latest drivers ( Yosemite ) 2. Open system preferences / printer to delete the printer 3. Switch off the computer 4. Holding the keys cmd + r star the computer 5. Up ( from the toolbar) select (terminal) utility 6. Type disable csrutil 7. Restart the computer 8.
Install the latest drivers 9. Open system preferences / printer and add printer 10. Switch off the computer 11. While pressing the Cmd + r start the computer 12. Up ( from the toolbar) select ( terminal ) utility 13. Type csrutil enable. I don’t see any solutions for scanning a document from a computer.
The only way I can do it is to scan the document to a USB flash drive and then transfer the scan from the flash drive to my computer. What I’d prefer is what other printer/scanners do, namely scan from a computer and directly save the scan file to that computer (or anywhere else on the network). The instructions for setting up a shared folder are just too awkward and non-straightforward.
If I had to do this a lot I’d go nuts. I now just use my iPhone since using this printer as a scanner is so clunky. Having read through most of this blog, and checked the most recent documentation for My workcenter 6015, I see drivers are expected early 2016. Which i would estimate to be roughly 2/3 months. Its already been 6 weeks since the El Capitan update. Which puts an update 4/5 months after Apples update. ( Im a small business, I purchased this printer, because i was fed up having to buy a new inkjet every 18months.
So i upgraded to something that was supposed to have some life to it. I guess in the printer world, Life is short!) Can you tell me, Are Xerox offering there customers a print service to bridge the gap between updates coming?
Or can I rent a printer and bill Xerox? Or maybe use a third party to print for me and bill Xerox. Just I’m not sure What Xerox expect’s its customers to do for that long a period? Ive already spent rather allot of time & money trying to solve this problem. It would probably be easier and more cost effective to just go and by another printer. Which means yet another perfectly decent bit of equipment going into land fill So which brands should I choose?
I realise your only responsible for replying here and I bare you no ill will, its a thankless task, All I would ask, is you push the pressure you feel here upwards to management, once they start to feel the pressure, maybe things might be expedited. Kind regards Trevor. As an IT veteran of four decades, I read these comments with amazement. My recent exposure to Xerox equipment is as I attempt to assist a local non-profit to print from a MAC to a 9301 ColorQube. The printing works but this organization needs to utilize the ‘accounting’ option and it just doesn’t work with El Capitan. Since the options exist in the printer driver, one can only assume the functionality worked at one time or at least was supposed to. It would appear Xerox has failed, in a timely manner, to update the Apple drivers for this unit as they have for many of the other units described in other posts to this blog.
While this is very frustrating for the non-profit users, they work around it by printing to a PDF, transferring it to a drive where it can printed from a PC. But the abandonment of others in this blog, who have invested in Xerox and may not have a work around option to print, is simply reprehensible. And Cheryl, you’re just the messenger but your message is growing stale. You need to convey the frustrations of those in this blog to someone who can expedite this process. What all these folks and I, now a consultant, need to do is simply stop ever purchasing or recommending any Xerox equipment.
Since crystal balls are not always perfect when this non-profit acquired this device, there was no need for Apple connectivity but that changed. So the safest future approach is just to avoid Xerox in all cases. Apple users have been ignored now what’s next?
In a company whose trademark has unquestionably become the genericized term for printing and copying, someone has lost sight of the what ultimately makes a company successful customer satisfaction. Hi Cheryl, Thank you for reading my post.
Printer Driver Xerox Workcentre 6015
I hope Xerox understands my frustration. Similar situation to a previously mentioned post. We have a small company that uses several xerox 6015’s which we are about to throw in the garbage because of this lack of support from Xerox. For my company to claim Apple compatibility, we are under constraints to update our product with each release of OSX. Why does Xerox not take this seriously?
There are a lot of users, both personal and corporate that are disgusted with your lack of support. Thanks for understanding our frustration, but we are junking all of our Xerox products in favour of actively supported printers. HI David, I will remove your email from the notifications for this post. We know the unsubscribe link is currently not working and that issue is being actively worked.
By definition you could call my replies “stock” but as I do not have any new information to share about the driver availability they are repetitive. I am not sure what you are looking for from me. I can only supply you with the information I have. I do not code and therefore cannot write a driver. I am trying to provide you with the latest information but that does not seem to be enough for you so at this point you might consider contacting your local support centre for more information and to report your dissatisfaction.
Thanks, CherylO-Xerox. The issue we have here is a policy which most large corporations employ: ‘Planned Obsolescence’. Products, appliances and software is deliberately made in such a way that it will break down or become incompatible within a few years. This is actual policy and you can look it up.
Because why would a company support an older printer when you could be buying a new one, thus keeping them in business and in profit. It’s not just Xerox. Apple have entirely embraced this too as you’ll see from the new products every year with software that renders older hardware almost useless.
That’s why your old washing machine is still going but your new one breaks down just after the warranty runs out. My scanner was working until I installed the El Capitan driver.
Now it’s not scanning at all. I tried submitting a question on the forum, but your website times out when the “new message” button is clicked! Before you suggest that I contact my local support center, keep in mind that it will cost me more than a quarter of what I paid for the machine in the first place. It shouldn’t be this complicated to scan via a USB connection!
And it shouldn’t cost an arm and a leg to reprogram when you just released a new driver. I went to look for the previous driver I had installed (I think it was v1.008) but it’s no longer available. At least then I was able to print AND scan, although a bit cumbersome. Stupid me, but I assumed the new driver was going to do it’s job and allow me to scan too!
I am on the verge of replacing all our Xerox machines for more user friendly ones that actually do what they’re supposed to do. Mac OS El Capitan 10.11 for 6015N Not working properly. Downloaded and installed this driver and it sort of worked briefly and then stopped working. 1) The printer is network attached 2) The Mac has several user accounts including admin and several normal users. 3) From admin account, deleted printer from system preferences, downloaded and installed new driver, re-added printer.
4) Test page from admin worked 5) Logged off and on as normal user A 6) Normal user A was able to print 4 or 5 small print jobs (one page each).and then printer started endlessly printing the 5th (or so) single page job. 7) Checking Mac OS print queue as user A, no jobs in queue. 8) Turned printer off and on again. Printer returned to idle state. 9) Submitted another job as user A.
Instead of user A’s job, an old job for user B from several months ago was printed. 10) Tried printing something from a Windows machine – prints fine. 11) Check Mac OS print queue as user A. Nothing in queue. Show all users. Still nothing in queue. 12) Log off User A.
Log on User B. Check print queue. Nothing in queue.
13) Log off User B. Log on Admin. Delete printer from System Preferences. Print test page. User B’s ancient job prints. 14) Access underlying UNIX CUPS (Common UNIX Printing System) by accessing in browser.
Check everything. No old jobs visible anywhere in the system. Shows one completed job for User A.
15) Physically unplug printer from power outlet for 5 minutes. Plug back in. 16) Print test page from admin. OK 17) Log off. Log on as user A.
Print test page. OK(for the moment) Soit is sort of working.
However, the driver seems to be incredibly unstable. And what is with the 4 month old invisible job printing that doesn’t show up in any MacOS print queue anywhere? Is there an actual file system directory that one could check to delete old garbage jobs that seem to be hanging around in the system, even though CUPS and the GUI displays can’t see them?
Been there, done that.several times, and my printer is on a maintenance agreement, so our maintenance provider has checked it and he is stumped as well. Update El Capitan, updated Xerox drivers to latest drivers from the Xerox websitestill getting error message. Gave up and went home to get my personal printer to use at work just so I could get my work done.
Some of us do not have all the time in the world to wait for Xerox to figure things out. I’m just glad it’s time for our contract to end. Hi Pawel, Thank you for reading the At Your Service blog. Make sure you have r. Also make sure the duplex / 2 sided printing has been enabled on the machine. Perform Manual Two-sided (Duplex) Printing Load the required paper in the Main Tray. From the computer, open the file to be printed, and then select Print from the File menu.
Select the required printer, and then click on the Preferences or Properties button. On the Duplex window on the Paper / Output tab, select Flip on Long Edge or Flip on Short Edge. Select the required Paper Size and Paper Type. Click on OK. Click on the Print button to begin printing. NOTE: The Manual Duplex window will be displayed.
Do not close the window until printing has completed. Once the window is closed, it cannot be reopened. If this does not help please contact your. Thanks, CherylO-Xerox. I have a Workcentre 7556 and printing from a Mac running OS10.11.6 (El Capitan). Print driver is 3.68.0 and I am printing from Acrobat X1 11.0.17. It prints great!!
However When I try to make booklets it doesn’t. I have a 36pp A4 Acrobat file which I want to print as an A5 booklet, folded and stapled (I have the Pro Finisher). It prints out the first sheet (4pp A5) fine but the second sheet has a error code on it, noting on the reverse and the rest of the file doesn’t print, whit the printer sending out the stapled booklet with my good pages and the error code page all neatly stapled into a booklet.
It works fine (the printing and finishing of the whole booklet) from an old Windows XP PC but the colours are off (which is standard from this PC to all my printers). I think this is a driver issue? But any advice would be appreciated Thanks G.
I’m running El Capitan 10.11.6 on a MacBook Pro. As of 3 weeks ago I’ve been unable to print using my Fuji Xerox DocuCentre-V C2275 T2. It was working fine for the past 12 months, but for the past 3 weeks I’ve been getting the following error: “016-749:JCL Syntax Error”. The error is only visible on the printer itself. There is no indication on my Mac that the print job failed.
Everyone else in the office can print fine, including Windows users and 1 Mac user (10.11.4). I’ve tried pretty much every combination of: – Deleting the printer – Downloading and installing new drivers from Fuji Xerox – Adding the printer – Restarted computer I went to the FujiXerox driver download page and found 2 that supported 10.11 and installed them both. However the ‘readme.txt’ files’ in the DMG files, only list OS X 10.5 – 10.10 as supported. I checked again and the website clearly said that the drivers supported 10.11. When I add the printer and go to select the driver there are actually 3 options and I’ve tried them all with each giving the same result.
1) FX DocuCentre-V C2275 T2 v3018.103 PS 2) FX DocuCentre-V C2275 T2 v3018.103 PS 2H 3) FX DocuCentre-V C2275 T2 v3018.103 PS 2J I don’t know what the difference is but I’ve tried them nonetheless. Any suggestions, fixes, work arounds would be greatly appreciated. Thanks.Driver:. Hi Andrew, Thank you for reading the blog. The machine you have the DocuCentre-V C2275 is not available here in the US so I am unable to test or address specifics.
The code you are receiving indicates that you are trying to use a PS driver. You need to be using a PCL driver.
Please try the second listed driver on the link you included Version: 1.71.022. Send the document using a printer language supported by the machine not PostScript. If you continue to have issues you will need to contact your or post your question to the. Thanks, CherylO-Xerox. Hi Damian, Thank you for reading the At Your Service blog. This is not an official support channel.
We reply to the comments here as soon as we can but if you want help for your machine you should be contacting the. If you will look at the I referenced and linked to in the blog post you will see that the Fiery Express Drivers can be used on the DocuColor 250s that are using the Fiery controllers those drivers would be available through.
You do not mention which controller you are using with your DocuColor 250. The only controller that has a driver for Mac OS X 10.11 El Capitan in the Xerox FreeFlow DXP 250. No other drivers will be developed for the DocuColor 250 at this time the machine is over 10 years old. Again if you require additional information please contact your. Thanks, CherylO-Xerox. For all of us who have followed CherylO’s advise and contacted Xerox tech support.
Below is the so-called help you will receive: Hello Fred, Thank you for contacting the North American E-mail Support Team. Please contact your system administrator for further assistance with the installation of the scanner software on your Mac IOS. Regards, Name Removed North American E-mail Support Team Xerox North America (XNA) For further references, please see: The response makes clear we are all on our own as Xerox has no interest in updating their drivers to support El Capitan. Hi Fred, Thanks for your reply. I am sorry you did not have a good experience. Having not seen the information you sent them I can not really comment on the response.
I am not sure exactly what you is happening or not happening to cause a scanning issue. Please see the solutions for, and. Also please consider posting your question in detail to the there may be someone there that can walk you through the scanning.
If none of this helps then please consider contacting support again and asking to speak to a 2nd level analyst or a supervisor if you do not get the answers you need. Thanks, CherylO-Xerox. I have recently bought a new Xerox Phaser 5550 (A3 b/w laser printer), as I had been generally very pleased with the printing quality of my previous Xerox printer. However, it turns out that Xerox is not offering a valid driver for the Phaser 5550 for Apple’s current OS!
How can this be? How can you people not support a product you are currently offering as new product? Apple’s El Capitan has been out for a long time. Surely, there must be a workaround you’re able to offer?
Please tell me what to do. I spent a lot of money on a piece of equipment that won’t work because Xerox seems to not have done their homework?? I feel cheated and frankly, I’m fuming.
This is very unneccessary, and if such sloppiness prevails, your printer product line is in peril. Please help me! I have recently bought a new Xerox Phaser 5550 (A3 b/w laser printer), as I had been generally very pleased with the printing quality of my previous Xerox printer. However, it turns out that Xerox is not offering a valid driver for the Phaser 5550 for Apple’s current OS! How can this be?
How can you people not support a product you are currently offering as new product? Apple’s El Capitan has been out for a long time. Surely, there must be a workaround you’re able to offer?
Please tell me what to do. I spent a lot of money on a piece of equipment that won’t work because Xerox seems to not have done their homework??
I feel cheated and frankly, I’m fuming. This is very unneccessary, and if such sloppiness prevails, your printer product line is in peril.
Please help me! Udo Herzefeld. I have been using older driver for the workcentre 7665 here in office. Now I have upgraded to the new driver 3.113.0 and it does not print. We use standard accounting and it prompts me and I enter my id# but then it prints out “ERROR: undefined OFFENDING COMMAND: JOB STACK:” I have no idea why this is not working as the old driver worked fine but I can not roll back as when I go to install the old driver the software ‘greys out’ the install button in the dialogue.
How do I uninstall the driver and roll back to something that will work? I am running MAC-OS 10.12.4 Sierra. Hello, After installing the driver of my office Xerox 9301 printer, I cannot put my accounting code in the presets print menu. I followed all the instructions, but there is no place to put it. You can choose between standard and network accounting system in the Advanced (printer features) menu, then you can ask for the computer to prompt or not, then there is no place to put your own code, just dropdown menus with enable or disable Can you help me please. I have a MAC running on MacOS Sierra (10.12.6) Thanks.